Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Duty Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest service and effective coordination between departments. Requirements typically include a bachelor’s degree in hospitality or a related field, several years of hotel experience, and previous supervisory or front-office experience. The candidate should have strong communication, problem-solving, decision-making, and leadership skills, with a professional and guest-focused approach. Responsibilities may include handling guest concerns, monitoring service standards, supporting check-in and check-out operations, responding to emergencies, preparing reports, and ensuring hotel policies are followed. Flexibility to work rotating shifts, weekends, and public holidays is expected.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La The Fort, Manila
Shangri-La The Fort, Manila is a luxury hotel and integrated lifestyle destination located in Bonifacio Global City, Taguig. It forms part of Shangri-La Group, an international hospitality company known for premium hotels, resorts, residences, and exceptional Asian-inspired service. The property offers guestrooms and suites, restaurants and bars, meeting and event facilities, wellness amenities, and access to retail and entertainment attractions within The Fort complex. Shangri-La places strong emphasis on warm hospitality, professional development, service excellence, and creating memorable guest experiences. Employees generally work in a structured, multicultural environment with high standards for presentation, communication, safety, and operational performance. The hotel serves business travelers, leisure guests, families, and corporate events, making adaptability and teamwork important qualities for staff.