Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Duty Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Duty Manager oversees hotel operations during assigned shifts, ensuring smooth guest services, effective coordination between departments, and prompt resolution of guest concerns. Candidates typically need a degree or diploma in hospitality or a related field, previous hotel operations or front-office experience, strong communication skills, and the ability to lead a team under pressure. The role requires flexibility to work rotating shifts, weekends, and holidays. Shangri-La expects a professional, service-focused candidate who can make sound decisions, maintain luxury service standards, handle complaints tactfully, monitor safety and security procedures, and support the hotel’s commercial and operational objectives.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Makati Shangri-La, Manila
Makati Shangri-La, Manila is a luxury five-star hotel located in the heart of Makati, the Philippines’ major business and commercial district. It is part of Shangri-La Group, an international hospitality company known for premium hotels, resorts, residences, and exceptional Asian-inspired service. The property offers guestrooms and suites, restaurants and bars, meeting and event facilities, recreational amenities, and comprehensive business services. As a leading city hotel, it serves corporate travellers, leisure guests, event groups, and long-stay visitors. Employees work in a multicultural environment with structured service standards, training opportunities, and opportunities to build careers across the Shangri-La network. The hotel places strong emphasis on gracious hospitality, professionalism, guest satisfaction, teamwork, and operational excellence.