Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Customer Sales Supervisor
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Customer Sales Supervisor is expected to lead and support a customer-focused sales team, monitor daily performance, handle enquiries and reservations or sales leads, and help achieve revenue targets. Requirements typically include a bachelor’s degree or relevant hospitality, business, or sales experience; supervisory experience; strong communication and negotiation skills; computer literacy; and good knowledge of customer relationship practices. The successful candidate should be confident, organized, commercially minded, and able to coach staff while maintaining Shangri-La service standards. Flexibility, professionalism, attention to detail, and the ability to work shifts, weekends, and holidays are also likely to be expected.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La The Fort, Manila
Shangri-La The Fort, Manila is a luxury integrated resort in Bonifacio Global City, Taguig, operated by Shangri-La Group, an international hospitality company headquartered in Hong Kong. The property combines upscale accommodation with restaurants, meeting and event facilities, retail access, fitness and wellness services, and residences. It serves business travelers, leisure guests, local customers, and major corporate and social events. Shangri-La is known for personalized Asian hospitality, high service standards, employee training, and an international career environment. Staff members typically work in a multicultural setting where guest satisfaction, teamwork, presentation, and operational excellence are strongly emphasized. The Fort’s location in BGC provides access to major offices, restaurants, shopping centers, and transport links, making it one of Manila’s prominent luxury-hospitality workplaces.