Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Customer Sales Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Customer Sales Agent handles guest enquiries, reservations, changes, cancellations, and sales opportunities through telephone and other communication channels. The role typically requires customer service or hotel experience, good spoken and written English, confident telephone manner, accurate computer and reservation-system skills, and the flexibility to work rotating shifts, weekends, and holidays. The successful candidate is expected to meet service and sales standards, understand hotel facilities and room packages, provide prompt and helpful information, record details accurately, and build positive relationships with guests. Strong communication, patience, attention to detail, and the ability to remain professional under pressure are important.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La The Fort, Manila
Shangri-La The Fort, Manila is a luxury integrated hotel and lifestyle complex in Bonifacio Global City, Taguig. It forms part of Shangri-La Group, an international hospitality company operating hotels, resorts, residences, and other properties across Asia, the Middle East, Europe, North America, and beyond. The Fort combines hotel accommodation, restaurants, meeting and event facilities, wellness services, residences, and retail access in a prominent business and leisure district. The property is known for its high-end guest service, international standards, and focus on personalized hospitality. Employees generally work in a multicultural environment and may receive structured training, staff benefits, and opportunities for career progression within the hotel and wider Shangri-La network. As with most Manila hotel roles, schedules can include evenings, weekends, and public holidays.