Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Concierge (Family Experience)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Concierge (Family Experience) supports guests, particularly families, by arranging activities, explaining resort facilities, recommending local attractions, and handling special requests. Candidates should have hospitality or customer-service experience, strong communication skills, a friendly and confident manner, and good knowledge of Penang’s attractions and culture. The role requires flexibility to work shifts, weekends, and public holidays, along with excellent organisation and problem-solving abilities. Fluency in English is important; Malay, Mandarin, or other languages would be advantageous. The successful candidate is expected to create memorable experiences, anticipate guest needs, coordinate effectively with hotel departments, and maintain Shangri-La’s service standards.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line staff: worker quotas for 15 Asian countries, frozen since March 2023 and not reopened for hotels. Others: Employment Pass at RM 5,000+ basic (about USD 1,150).
Watch for: Hotels were left out of the 2025 quota reopenings and no 2026 hotel opening was found. Sabah and Sarawak run their own immigration: a Peninsular pass is not valid there.
Official source: Immigration Department of Malaysia: foreign workers. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Malaysia, varies by employer. Checked November 2026.
| Housing | Island resorts: usually shared staff quarters; city hotels: usually not; managers may get an allowance |
|---|---|
| Meals | Usually duty meals in a staff canteen |
| Flights | Senior expat packages only; not standard |
| Service charge | About 10% on bills, shared by points; cannot count towards the minimum wage (by law) |
| Contract | Pass-linked fixed term: 1 year for line staff, up to 5 for managers; probation usually 3 to 6 months |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until you pass 182 days in a year, then 0% to 30% (about 4% at RM 5,000 a month, before reliefs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Rasa Sayang, Penang
Shangri-La Rasa Sayang, Penang is a luxury beachfront resort located in Batu Feringgi, one of Penang’s best-known seaside areas. It forms part of Shangri-La Group, an international hospitality company operating luxury hotels, resorts, and city properties across Asia and other global destinations. The resort is known for its landscaped tropical gardens, family-friendly facilities, spa services, restaurants, and views of the Andaman Sea. Its guest experience focuses on warm Asian hospitality, personalised service, and memorable leisure stays. Employees typically work in a multicultural environment and may receive benefits such as staff meals, training, service charge, hotel discounts, and career development opportunities, subject to company policy. The resort is well positioned for roles involving tourism, guest relations, food and beverage, recreation, events, and hotel operations.