Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Club Ambassador
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Club Ambassador welcomes and assists guests using the hotel’s club lounge, providing personalised check-in and check-out, concierge support, restaurant and transport recommendations, and prompt handling of requests or concerns. Candidates should have experience in luxury hotels, guest relations, front office, or concierge services, along with excellent spoken English and preferably Cantonese and Mandarin. A polished appearance, warm personality, strong communication skills, attention to detail, and confidence working with international guests are expected. The role requires flexibility for shifts, weekends, and public holidays, as well as a consistently professional approach to Shangri-La’s service standards.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel line jobs only via the Labour Department's import scheme: 4-week local test, median wage, 2 local staff per import; managers get a General Employment Policy visa.
Watch for: Since 16 June 2026 kitchen and table-service jobs need a 6-week local test and 3 local staff per import; the hotel applies, you cannot apply yourself.
Official source: Labour Department: Enhanced Supplementary Labour Scheme. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Hong Kong, varies by employer. Checked November 2026.
| Housing | Not for local hires; imported line staff are housed by the hotel, at most 20% of pay deducted (scheme rule) |
|---|---|
| Meals | Staff canteen or duty meals common; free for imported workers when provided (scheme rule) |
| Flights | None for local hires; imported workers get free flights both ways (scheme rule); managers negotiate |
| Service charge | Varies by hotel; ask how the service charge is shared before you accept |
| Contract | Imported workers: 24 months at most, then 7+ days home leave and a new approval (scheme rule) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Kowloon Shangri-La, Hong Kong
Kowloon Shangri-La, Hong Kong is a luxury five-star hotel located in Tsim Sha Tsui, one of Kowloon’s busiest commercial, shopping, and cultural districts. It is part of Shangri-La Group, an international hospitality company known for Asian-inspired service, premium accommodation, restaurants, meeting facilities, and wellness offerings. The hotel serves business travellers, leisure guests, families, and major corporate and social events. Employees typically work in a highly service-focused environment where grooming, courtesy, discretion, teamwork, and attention to detail are important. The property offers opportunities across front office, food and beverage, housekeeping, culinary, events, finance, engineering, and other hotel departments. Staff benefits may include duty meals, training, uniform provision, medical coverage, discounts, and career opportunities within the wider Shangri-La network, although exact benefits depend on the employment contract.