Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Assistant Manager/Manager, CRM (Journey & Platform)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The role supports Shangri-La’s customer relationship management strategy, focusing on customer journeys, CRM platforms, marketing automation, segmentation, campaign performance and digital engagement. Candidates should have experience in CRM, customer lifecycle management, digital marketing or marketing technology, ideally within hospitality, retail or a similarly customer-focused industry. Strong project management, analytical, communication and stakeholder-management skills are expected, together with familiarity with CRM systems, data quality, reporting and journey-mapping tools. The successful candidate will help improve guest engagement, personalise communications, coordinate with regional and property teams, and translate customer data into measurable business results. An organised, commercially minded and technologically confident professional who can manage multiple initiatives is likely to succeed.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel line jobs only via the Labour Department's import scheme: 4-week local test, median wage, 2 local staff per import; managers get a General Employment Policy visa.
Watch for: Since 16 June 2026 kitchen and table-service jobs need a 6-week local test and 3 local staff per import; the hotel applies, you cannot apply yourself.
Official source: Labour Department: Enhanced Supplementary Labour Scheme. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Hong Kong, varies by employer. Checked November 2026.
| Housing | Not for local hires; imported line staff are housed by the hotel, at most 20% of pay deducted (scheme rule) |
|---|---|
| Meals | Staff canteen or duty meals common; free for imported workers when provided (scheme rule) |
| Flights | None for local hires; imported workers get free flights both ways (scheme rule); managers negotiate |
| Service charge | Varies by hotel; ask how the service charge is shared before you accept |
| Contract | Imported workers: 24 months at most, then 7+ days home leave and a new approval (scheme rule) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La International Hotel Management Limited
Shangri-La International Hotel Management Limited is the management company behind Shangri-La Hotels and Resorts, a luxury hospitality group headquartered in Hong Kong. The group operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. Shangri-La is known for attentive service, Asian-inspired hospitality and its 'Shangri-La Cares' approach to guest and colleague experience. Its corporate teams support hotel operations through functions including commercial strategy, digital transformation, finance, technology, human resources and customer experience. This CRM position sits within the organisation’s broader effort to strengthen direct guest relationships, improve personalised communications and use data and technology to support business growth. The company typically offers an international working environment with opportunities to collaborate across brands, destinations and hotel properties.