Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Supervisor oversees daily reservation operations, ensuring bookings are entered accurately, room availability is managed effectively, and guests receive prompt, professional assistance. Requirements typically include hotel reservations or front-office experience, strong English communication skills, familiarity with property-management and reservation systems, and good knowledge of room types, rates, packages, and hotel policies. Previous supervisory experience is preferred. The successful candidate is expected to lead and coach reservations staff, coordinate closely with Front Office, Sales, and Revenue Management, handle amendments and special requests, resolve guest concerns, protect booking accuracy, and support revenue goals. Flexibility, attention to detail, professionalism, and the ability to work shifts, weekends, and holidays are important.

About Moxy Phu Quoc Hon Thom

Moxy Phu Quoc Hon Thom is part of Moxy Hotels, Marriott International's modern, social hotel brand designed for travelers who value lively public spaces, practical accommodation, and an informal guest experience. The property is located on Hon Thom, an island area of Phu Quoc known for beaches, sea views, and resort development. Moxy hotels generally combine contemporary design, technology-enabled service, and a relaxed atmosphere with the operational standards and global distribution network of Marriott International. Employees can expect an international hospitality environment, collaboration across departments, and opportunities to work with guests from many markets. Depending on the opening and operating stage of the resort, roles may involve pre-opening preparation, setting service standards, recruiting and training teams, and establishing reservations procedures.