Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Spa Service Expert provides professional spa treatments and attentive guest service in a luxury resort environment. Requirements typically include relevant spa or massage training, practical experience in treatments such as massage, body therapies or facials, good personal presentation, hygiene awareness and basic spoken English. The candidate is expected to welcome guests warmly, conduct consultations, recommend suitable treatments and products, maintain treatment rooms and equipment, follow health and safety procedures, and achieve high standards of guest satisfaction. Flexibility to work weekends, holidays and changing shifts is important. A calm, discreet and service-oriented personality, teamwork, reliability and willingness to follow Marriott and resort procedures are also expected.

About JW Marriott Phu Quoc Emerald Bay Resort & Spa

JW Marriott Phu Quoc Emerald Bay Resort & Spa is a luxury beachfront resort on Phu Quoc Island, Vietnam, operated under Marriott International’s JW Marriott brand. Located beside the beautiful Khem Beach, the resort is known for its distinctive architectural design by Bill Bensley, refined accommodation, extensive dining venues, wellness facilities and highly personalized service. Its Emerald Spa and resort experiences cater to leisure travelers, families, couples and luxury vacation guests. As part of Marriott International, the property follows global standards for hospitality, guest care, sustainability, safety and employee development. Team members work in a multicultural environment and may receive benefits such as service charge, meals, uniforms, training and staff accommodation, depending on the position and employment contract.