Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages room reservations through telephone, email, online channels, and hotel systems. Typical requirements include previous hotel reservations or front-office experience, good English communication, basic computer and PMS knowledge, attention to detail, and a professional, guest-focused attitude. Vietnamese language skills and familiarity with Marriott systems may be advantageous. The successful candidate is expected to confirm bookings accurately, explain room types, rates, policies, and promotions, handle amendments and cancellations, coordinate with Front Office and Revenue teams, and resolve guest questions promptly. Flexibility to work shifts, weekends, and public holidays is normally required. Strong sales awareness, organization, and the ability to remain calm during busy periods are important.

About Moxy Phu Quoc Hon Thom

Moxy Phu Quoc Hon Thom is part of Moxy Hotels, Marriott International’s energetic, design-led lifestyle brand created for travelers who value social spaces, modern style, and approachable service. The resort is planned for Hon Thom, an island destination connected with Phu Quoc and known for beaches, nature, water activities, and the Hon Thom cable car experience. Moxy properties typically combine compact, contemporary accommodation with lively communal areas, flexible food and beverage concepts, and a relaxed, playful atmosphere. As a Marriott-operated or affiliated property, the hotel is likely to follow international standards for guest service, reservations, training, safety, and hotel operations. Employees may benefit from Marriott’s global culture, structured development opportunities, and associate travel programs, subject to the final employment terms and the property’s opening arrangements.