Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Night Duty Manager oversees overnight hotel operations, ensuring guest satisfaction, safety, service continuity, and smooth coordination between front office, security, housekeeping, engineering, and other departments. Requirements typically include hotel operations experience, preferably in a supervisory or duty-manager role; strong English communication; sound knowledge of front-office procedures, guest recovery, and emergency response; and confidence using hotel systems and Microsoft Office. The successful candidate is expected to remain calm under pressure, make independent decisions during night shifts, handle complaints professionally, complete accurate handovers and reports, and maintain Marriott and Sheraton service standards. Flexibility, leadership, attention to detail, and willingness to work rotating shifts, weekends, and public holidays are essential.

About Sheraton Phu Quoc Long Beach Resort

Sheraton Phu Quoc Long Beach Resort is a large beachfront resort operated under Marriott International’s Sheraton brand on Vietnam’s Phu Quoc Island. The property serves leisure travelers, families, groups, and events, offering guest rooms and villas, restaurants and bars, recreational facilities, pools, spa services, and meeting spaces. Sheraton is known for its full-service hospitality, international operating standards, and emphasis on welcoming guests and connecting communities. As part of Marriott International, the resort provides access to global training, structured service procedures, employee benefits, and potential career mobility across a worldwide hotel network. Working at the resort generally involves collaboration across multicultural teams and a strong focus on guest experience, operational consistency, safety, and brand standards. Benefits and employment conditions vary according to the final contract and local labor regulations.