Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Desk Supervisor
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Desk Supervisor oversees daily reception operations, supports check-in and check-out, handles guest requests and complaints, and ensures accurate billing and communication between departments. Candidates typically need previous hotel front-office experience, strong English communication skills, professional presentation, and familiarity with hotel property-management systems. Knowledge of additional languages and Hilton standards is advantageous. The role requires leadership, problem-solving ability, attention to detail, and flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to coach front-desk colleagues, maintain excellent guest service, protect guest privacy, and help achieve departmental service and operational targets.
Can I work in Phuket?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Non-B visa and an online work permit; employers need 4 Thai staff per foreigner.
Watch for: Massage, beauty and guiding jobs are reserved for Thais.
Official source: Board of Investment One Stop Service: visas and work permits. Checked October 2026.
What the job usually comes with in Phuket
Usual for Phuket, varies by employer. Checked October 2026.
| Housing | Dorms at some resorts; an allowance for senior staff |
|---|---|
| Meals | Staff canteen |
| Flights | Senior packages only |
| Service charge | Shared evenly; 5-star high season THB 30,000 to 40,000 a month, about half in low season |
| Contract | 1 to 2 years; probation often 119 days |
| Leave | 6 days |
| Income tax | 0% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Phuket
Who can work there by passport, what a job usually includes, and island life.
About Hilton
Hilton is a major international hospitality company operating a diverse portfolio of hotels and resorts worldwide, including well-known brands such as Hilton Hotels & Resorts, Conrad, Waldorf Astoria, DoubleTree, and Hampton. The company is recognized for its guest-service culture, structured training, global career opportunities, and loyalty program, Hilton Honors. Hilton properties typically place strong emphasis on professionalism, responsible business practices, teamwork, and creating welcoming experiences for leisure and business travelers. In Phuket, a Hilton-managed or branded property serves an international resort market, so employees work with guests from many countries and coordinate closely across front office, housekeeping, food and beverage, and guest-relations teams. Benefits and service-charge arrangements vary by property and employment contract.