Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Desk Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Desk Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, and coordinates with housekeeping and other departments. Candidates should have strong customer-service and communication skills, a professional appearance, basic computer knowledge, and good spoken English; additional languages are an advantage. Previous hotel or front-office experience is preferred, although motivated candidates with relevant hospitality experience may be considered. The role requires flexibility to work shifts, weekends, and public holidays, attention to detail, a positive attitude, and the ability to remain calm while resolving guest concerns.
Can I work in Phuket?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Non-B visa and an online work permit; employers need 4 Thai staff per foreigner.
Watch for: Massage, beauty and guiding jobs are reserved for Thais.
Official source: Board of Investment One Stop Service: visas and work permits. Checked October 2026.
What the job usually comes with in Phuket
Usual for Phuket, varies by employer. Checked October 2026.
| Housing | Dorms at some resorts; an allowance for senior staff |
|---|---|
| Meals | Staff canteen |
| Flights | Senior packages only |
| Service charge | Shared evenly; 5-star high season THB 30,000 to 40,000 a month, about half in low season |
| Contract | 1 to 2 years; probation often 119 days |
| Leave | 6 days |
| Income tax | 0% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Phuket
Who can work there by passport, what a job usually includes, and island life.
About Hilton
Hilton is a global hospitality company operating a large portfolio of hotels and resorts across more than 100 countries and territories. Its brands include Hilton Hotels & Resorts, Conrad, DoubleTree, Waldorf Astoria, Embassy Suites, and others. Hilton focuses on welcoming service, consistent guest experiences, responsible business practices, and career development for team members. In Thailand, Hilton properties serve leisure and business travelers in major destinations such as Phuket, Bangkok, Pattaya, and Chiang Mai. Employees commonly receive structured training, staff meals, uniforms, hotel discounts, and other benefits, although packages vary by property. A Front Desk Agent at Hilton represents the brand directly, helping guests feel comfortable while supporting smooth daily hotel operations.