Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Duty Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth front-office service, guest satisfaction, and coordination between departments. Candidates typically need hotel operations experience, strong communication and problem-solving skills, sound knowledge of guest-service standards, and the ability to manage complaints professionally. Supervisory experience, English proficiency, computer literacy, and familiarity with hotel systems are usually expected; additional languages are an advantage. The successful candidate should be calm under pressure, well organised, confident making operational decisions, and willing to work rotating shifts, weekends, and public holidays. Hilton also expects employees to demonstrate integrity, teamwork, attention to detail, and commitment to its service standards.
Can I work in Phuket?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Non-B visa and an online work permit; employers need 4 Thai staff per foreigner.
Watch for: Massage, beauty and guiding jobs are reserved for Thais.
Official source: Board of Investment One Stop Service: visas and work permits. Checked October 2026.
What the job usually comes with in Phuket
Usual for Phuket, varies by employer. Checked October 2026.
| Housing | Dorms at some resorts; an allowance for senior staff |
|---|---|
| Meals | Staff canteen |
| Flights | Senior packages only |
| Service charge | Shared evenly; 5-star high season THB 30,000 to 40,000 a month, about half in low season |
| Contract | 1 to 2 years; probation often 119 days |
| Leave | 6 days |
| Income tax | 0% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Phuket
Who can work there by passport, what a job usually includes, and island life.
About Hilton
Hilton is a leading global hospitality company operating a broad portfolio of hotels and resorts, including Hilton Hotels & Resorts, Waldorf Astoria, Conrad, DoubleTree, and several other brands. Founded in 1919, the company has a presence in more than 100 countries and territories. Hilton is known for professional guest service, international operating standards, structured training, and opportunities for career development across its properties. Its hotels typically serve leisure and business travellers, with departments covering accommodation, food and beverage, events, wellness, and commercial operations. Employees may receive benefits such as service charge, meals, uniform, staff discounts, insurance, or career-development support, depending on the property and employment contract. In Phuket, Hilton properties cater strongly to international visitors and value cultural awareness, communication skills, and consistent service delivery.