Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Concierge Supervisor
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Concierge Supervisor oversees daily concierge operations, leads the concierge team, and ensures guests receive helpful, personalised service. Requirements typically include previous hotel concierge or front-office experience, supervisory skills, strong knowledge of Phuket attractions and transportation, and excellent spoken English. Additional languages are advantageous. The successful candidate should be confident, well organised, professional, and capable of handling guest requests, complaints, bookings, VIP arrangements, and local recommendations. They are expected to maintain Hilton service standards, coordinate effectively with other departments, coach team members, and remain calm during busy periods. Flexibility to work shifts, weekends, and public holidays is essential.
Can I work in Phuket?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Non-B visa and an online work permit; employers need 4 Thai staff per foreigner.
Watch for: Massage, beauty and guiding jobs are reserved for Thais.
Official source: Board of Investment One Stop Service: visas and work permits. Checked October 2026.
What the job usually comes with in Phuket
Usual for Phuket, varies by employer. Checked October 2026.
| Housing | Dorms at some resorts; an allowance for senior staff |
|---|---|
| Meals | Staff canteen |
| Flights | Senior packages only |
| Service charge | Shared evenly; 5-star high season THB 30,000 to 40,000 a month, about half in low season |
| Contract | 1 to 2 years; probation often 119 days |
| Leave | 6 days |
| Income tax | 0% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Phuket
Who can work there by passport, what a job usually includes, and island life.
About Hilton
Hilton is a global hospitality company operating a broad portfolio of hotels and resorts across more than 100 countries and territories. Founded in 1919, the company includes well-known brands such as Hilton Hotels & Resorts, Waldorf Astoria, Conrad, DoubleTree, Curio Collection, and Hampton. Hilton is recognised for its service culture, international career opportunities, and focus on guest satisfaction. Its properties in Thailand serve leisure and business travellers and commonly provide accommodation, restaurants, event facilities, wellness services, and local experiences. Employees are generally expected to demonstrate Hilton’s service values, teamwork, professionalism, and commitment to creating welcoming guest experiences. A concierge supervisor in Phuket would work in a guest-facing environment, supporting visitors with arrangements, recommendations, transportation, excursions, and special requests while helping maintain the hotel’s operational and service standards.