Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Operator Supervisor
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Operator Supervisor oversees hotel telephone and communication services, ensuring calls are answered promptly, accurately, and courteously. Responsibilities may include supervising operators, managing guest requests, coordinating emergency communications, maintaining call records, and supporting smooth communication between departments. Candidates are generally expected to have hotel or customer-service experience, strong English communication skills, good telephone etiquette, and basic computer knowledge. Thai language skills and experience with hotel telephone or property-management systems are advantageous. The role requires a calm, organized, service-minded person who can work shifts, including weekends and public holidays, handle confidential information, and respond professionally during busy periods or emergencies.
Can I work in Phuket?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Non-B visa and an online work permit; employers need 4 Thai staff per foreigner.
Watch for: Massage, beauty and guiding jobs are reserved for Thais.
Official source: Board of Investment One Stop Service: visas and work permits. Checked October 2026.
What the job usually comes with in Phuket
Usual for Phuket, varies by employer. Checked October 2026.
| Housing | Dorms at some resorts; an allowance for senior staff |
|---|---|
| Meals | Staff canteen |
| Flights | Senior packages only |
| Service charge | Shared evenly; 5-star high season THB 30,000 to 40,000 a month, about half in low season |
| Contract | 1 to 2 years; probation often 119 days |
| Leave | 6 days |
| Income tax | 0% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Phuket
Who can work there by passport, what a job usually includes, and island life.
About Hilton
Hilton is a global hospitality company operating a broad portfolio of hotels and resorts, including Hilton Hotels & Resorts, Conrad, Waldorf Astoria, DoubleTree, and several other brands. Its properties serve business and leisure travelers across many countries and are known for guest service, accommodation, dining, meetings, and events. Hilton places strong emphasis on hospitality standards, teamwork, professional development, inclusion, and responsible business practices. Employees typically work in a structured international environment with opportunities to learn hotel operations and progress within the company. In Phuket, Hilton properties cater to holidaymakers, families, groups, and international guests, requiring consistent service, clear communication, and cooperation between front office, housekeeping, food and beverage, engineering, and other departments.