Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Client Care Executive, Personal Clients
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Client Care Executive supports Standard Chartered’s personal banking customers through telephone and other service channels. Responsibilities typically include handling account and card enquiries, resolving service issues, processing requests accurately, explaining products and procedures, and identifying suitable opportunities for further assistance. Candidates are generally expected to have customer-service or banking experience, strong communication skills in English and Chinese, good computer literacy, and a service-focused attitude. The role requires patience, attention to detail, the ability to follow compliance and data-protection procedures, and confidence working under performance targets. Flexibility for shifts, weekends, or public holidays may be required, together with the ability to remain professional in a fast-paced contact-centre environment.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employment visa (General Employment Policy): a degree and a job offer at market pay for a job locals cannot readily fill; no quota, no sector limit; about 4 weeks.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Nationals of Afghanistan, Cuba and North Korea are excluded; residents of mainland China use a separate scheme.
Official source: Immigration Department: General Employment Policy. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Banking jobs in Hong Kong, varies by employer. Checked November 2026.
| Housing | Rent allowance usual in banking and multinationals (HKD 18,000 to 30,000 a month early career); less in tech |
|---|---|
| Relocation | Varies; the employer usually helps with the visa; a relocation allowance mostly in senior packages |
| Flights | Varies; a joining flight is not standard, more common in senior packages |
| Contract | Often open-ended, probation 1 to 3 months; by law notice is 7 days or more after month 1 (1 month if silent) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
| Health cover | Private insurance usual for professionals, not required; with an ID card public A&E is HKD 400, without 2,100 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Standard Chartered
Standard Chartered is an international banking group headquartered in London, with a strong focus on Asia, Africa, and the Middle East. The bank provides personal, business, corporate, commercial, and wealth-management services to individuals, companies, and institutions. In Hong Kong, it has operated for more than 150 years and offers retail banking, credit cards, mortgages, wealth solutions, trade finance, and corporate banking. Standard Chartered is known for its international network, digital banking services, and emphasis on responsible finance and financial inclusion. Employees typically work in a regulated environment where customer protection, risk management, data security, and service quality are important. The bank also promotes learning, diversity, career mobility, and technology-led improvements to customer experiences.