Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Client Service Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Client Service Manager supports Standard Chartered clients by coordinating account services, resolving issues, monitoring service delivery and working closely with relationship managers, operations and product teams. The role typically requires a university degree, relevant banking or financial-services experience, strong client-service and problem-solving skills, and the ability to manage multiple priorities accurately. Professional communication in English is essential; Cantonese and Mandarin may be valuable for Hong Kong clients. The successful candidate is expected to build trusted relationships, respond promptly, follow risk and compliance procedures, identify service improvements and maintain high standards of accuracy and confidentiality. Experience with corporate or institutional banking, digital banking platforms and stakeholder management would be advantageous.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employment visa (General Employment Policy): a degree and a job offer at market pay for a job locals cannot readily fill; no quota, no sector limit; about 4 weeks.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Nationals of Afghanistan, Cuba and North Korea are excluded; residents of mainland China use a separate scheme.
Official source: Immigration Department: General Employment Policy. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Banking jobs in Hong Kong, varies by employer. Checked November 2026.
| Housing | Rent allowance usual in banking and multinationals (HKD 18,000 to 30,000 a month early career); less in tech |
|---|---|
| Relocation | Varies; the employer usually helps with the visa; a relocation allowance mostly in senior packages |
| Flights | Varies; a joining flight is not standard, more common in senior packages |
| Contract | Often open-ended, probation 1 to 3 months; by law notice is 7 days or more after month 1 (1 month if silent) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
| Health cover | Private insurance usual for professionals, not required; with an ID card public A&E is HKD 400, without 2,100 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Standard Chartered
Standard Chartered is an international banking group headquartered in London, with a strong focus on Asia, Africa and the Middle East. The bank provides retail, private, commercial and corporate banking, wealth management, trade finance, transaction banking and capital-markets services. Hong Kong is one of its key markets and an important regional financial centre for the group. Standard Chartered serves individuals, businesses, multinational companies and institutions, combining relationship-led banking with digital products and global connectivity. The company promotes responsible banking, inclusion, professional development and long-term client partnerships. Employees generally work in a regulated, multinational environment where collaboration across countries and business lines is important. Roles may offer exposure to sophisticated banking products, international stakeholders and career opportunities across operations, client coverage, technology and risk.