Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Head, Process Excellence Delivery
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Head, Process Excellence Delivery role is expected to lead initiatives that improve efficiency, service quality, controls and customer outcomes across banking operations. Requirements typically include a degree in business, finance, operations, technology or a related discipline, with substantial experience in process improvement, operational transformation, Lean or Six Sigma, and large-scale change delivery. The candidate should be comfortable managing senior stakeholders, interpreting operational data, identifying risks and designing practical solutions. Strong leadership, project management, communication and problem-solving skills are essential. Experience in banking, shared services, automation, workflow redesign or regulatory environments would be advantageous. The successful candidate is expected to build high-performing teams, deliver measurable improvements, maintain strong governance and align process-excellence work with Standard Chartered’s strategic priorities.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employment Pass with a Bank Negara letter; RM 5,000+ basic (about USD 1,150) after a 14-day MYFutureJobs advert (exempt at RM 15,000+); 10 years from RM 10,000.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Only basic pay counts towards the RM 5,000 floor, not allowances; from 1 January 2027 EP II and III applications need a succession plan to train a Malaysian.
Official source: Expatriate Services Division: ESD Online Guidebook 2025. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Banking jobs in Malaysia, varies by employer. Checked November 2026.
| Housing | Not provided; senior expats may get a housing allowance |
|---|---|
| Relocation | Employer usually pays the pass fees (about RM 330 to 480) and any levy; relocation money for senior hires only |
| Flights | Not standard; senior packages may add a joining flight and home leave |
| Contract | Fixed term tied to the pass, up to 5 years each; EP I and II capped at 10 years, EP III at 5 (June 2026) |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until 182 days in a year, then 0% to 30%; EPF pension 2% + 2% is mandatory since October 2025 |
| Health cover | Work-injury and invalidity cover via SOCSO (by law); no public health cover; employers add private insurance |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Standard Chartered
Standard Chartered is an international banking group headquartered in London, with a strong focus on Asia, Africa and the Middle East. The bank provides services covering retail banking, affluent and private banking, commercial banking, corporate finance, transaction banking, markets and wealth management. Malaysia is an important market and regional operations location, supporting clients, technology, risk, finance and processing activities. Standard Chartered promotes a purpose-led culture centred on driving commerce and prosperity through its international network. The organisation invests in digital banking, operational resilience, data, sustainability and process transformation. Employees generally work in a regulated, multinational environment that values collaboration, risk awareness, inclusion and customer focus. Roles at senior level commonly involve cross-functional leadership, governance, transformation delivery and engagement with stakeholders across different countries and business units.