Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Customer Service Ambassador
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Customer Service Ambassador supports customers at a Standard Chartered branch by welcoming visitors, understanding their needs, providing basic product and service information, managing queues, assisting with digital banking tools, and directing customers to the appropriate specialist. Candidates are generally expected to have customer-service or retail banking experience, strong communication skills in English and Chinese, a professional appearance, and a helpful, service-oriented attitude. The role requires confidence using technology, attention to detail, patience, and the ability to handle multiple customer requests in a busy environment. Candidates should also demonstrate integrity, teamwork, compliance awareness, and a commitment to delivering a smooth and positive customer experience.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employment visa (General Employment Policy): a degree and a job offer at market pay for a job locals cannot readily fill; no quota, no sector limit; about 4 weeks.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Nationals of Afghanistan, Cuba and North Korea are excluded; residents of mainland China use a separate scheme.
Official source: Immigration Department: General Employment Policy. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Banking jobs in Hong Kong, varies by employer. Checked November 2026.
| Housing | Rent allowance usual in banking and multinationals (HKD 18,000 to 30,000 a month early career); less in tech |
|---|---|
| Relocation | Varies; the employer usually helps with the visa; a relocation allowance mostly in senior packages |
| Flights | Varies; a joining flight is not standard, more common in senior packages |
| Contract | Often open-ended, probation 1 to 3 months; by law notice is 7 days or more after month 1 (1 month if silent) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
| Health cover | Private insurance usual for professionals, not required; with an ID card public A&E is HKD 400, without 2,100 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Standard Chartered
Standard Chartered is an international banking group headquartered in London, with a strong focus on markets across Asia, Africa, and the Middle East. The bank provides retail, private, commercial, and corporate banking services, along with wealth management, trade finance, and capital-markets solutions. Hong Kong is one of its important regional hubs, supporting customers ranging from individuals and small businesses to multinational corporations. Standard Chartered promotes digital banking, financial inclusion, responsible banking, and long-term client relationships. Its employees typically work in a regulated, multicultural environment where customer service, risk management, collaboration, and professional integrity are highly valued. The bank offers opportunities across branches, operations, technology, finance, compliance, relationship management, and specialist banking functions.