Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Associate Director, Process Excellence Delivery (Malaysia, India)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Associate Director will lead process-excellence delivery across Malaysia and India, improving operational efficiency, controls, service quality and customer outcomes. The role typically requires strong experience in banking operations, process redesign, Lean or Six Sigma, automation, change delivery and stakeholder management. Candidates should be comfortable leading regional initiatives, analysing performance data, identifying root causes, managing risks and delivering measurable improvements. Excellent communication, influencing and project-management skills are essential, along with the ability to work across functions and countries. The successful candidate is expected to build effective partnerships, challenge inefficient processes, manage delivery milestones, support transformation goals and ensure changes are embedded sustainably within the organisation.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employment Pass with a Bank Negara letter; RM 5,000+ basic (about USD 1,150) after a 14-day MYFutureJobs advert (exempt at RM 15,000+); 10 years from RM 10,000.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Only basic pay counts towards the RM 5,000 floor, not allowances; from 1 January 2027 EP II and III applications need a succession plan to train a Malaysian.
Official source: Expatriate Services Division: ESD Online Guidebook 2025. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Banking jobs in Malaysia, varies by employer. Checked November 2026.
| Housing | Not provided; senior expats may get a housing allowance |
|---|---|
| Relocation | Employer usually pays the pass fees (about RM 330 to 480) and any levy; relocation money for senior hires only |
| Flights | Not standard; senior packages may add a joining flight and home leave |
| Contract | Fixed term tied to the pass, up to 5 years each; EP I and II capped at 10 years, EP III at 5 (June 2026) |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until 182 days in a year, then 0% to 30%; EPF pension 2% + 2% is mandatory since October 2025 |
| Health cover | Work-injury and invalidity cover via SOCSO (by law); no public health cover; employers add private insurance |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Standard Chartered
Standard Chartered is an international banking group headquartered in London, with a strong focus on Asia, Africa and the Middle East. The bank provides retail, commercial, corporate, transaction and private banking, as well as financial-market services to individuals, businesses and institutions. Malaysia is one of its established markets and includes important operations, technology and shared-service capabilities supporting regional activities. Standard Chartered promotes a diverse, internationally connected workforce and invests in digital banking, operational resilience, risk management and process transformation. Employees generally work in a regulated, collaborative environment where strong governance, customer focus and responsible business practices are important. The organisation offers opportunities for experienced professionals to work on cross-border projects and develop careers across different banking disciplines and markets.