Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Associate Director Resilience & Service Excellence
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Associate Director, Resilience & Service Excellence is expected to strengthen operational resilience and improve service quality across the bank. Responsibilities typically include developing resilience frameworks, coordinating business continuity and incident management, monitoring service performance, identifying operational risks, and leading improvement initiatives across teams. Candidates should have solid experience in banking operations, operational resilience, business continuity, service management, risk controls, or process transformation. Strong stakeholder management, analytical, communication, project leadership, and problem-solving skills are required. Familiarity with regulatory expectations in Hong Kong, governance frameworks, reporting, and customer-focused service standards would be advantageous. The role requires someone proactive, structured, commercially aware, and able to influence senior stakeholders in a complex international banking environment.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employment visa (General Employment Policy): a degree and a job offer at market pay for a job locals cannot readily fill; no quota, no sector limit; about 4 weeks.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Nationals of Afghanistan, Cuba and North Korea are excluded; residents of mainland China use a separate scheme.
Official source: Immigration Department: General Employment Policy. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Banking jobs in Hong Kong, varies by employer. Checked November 2026.
| Housing | Rent allowance usual in banking and multinationals (HKD 18,000 to 30,000 a month early career); less in tech |
|---|---|
| Relocation | Varies; the employer usually helps with the visa; a relocation allowance mostly in senior packages |
| Flights | Varies; a joining flight is not standard, more common in senior packages |
| Contract | Often open-ended, probation 1 to 3 months; by law notice is 7 days or more after month 1 (1 month if silent) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
| Health cover | Private insurance usual for professionals, not required; with an ID card public A&E is HKD 400, without 2,100 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Standard Chartered
Standard Chartered is an international banking group headquartered in London, with a strong focus on markets across Asia, Africa, and the Middle East. The bank provides retail, commercial, corporate, and institutional banking services, including wealth management, trade finance, financial markets, lending, and digital banking. Hong Kong is one of its major regional hubs and supports a wide range of business, technology, risk, operations, and client-facing functions. Standard Chartered promotes responsible banking, inclusion, innovation, and sustainable finance. Employees commonly work in multicultural teams and support clients operating across multiple markets. Benefits may include medical coverage, retirement contributions, paid leave, learning opportunities, flexible working arrangements, and performance-related incentives, although packages vary by role, grade, and employment terms.