Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Inbound Virtual Relationship Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Inbound Virtual Relationship Manager supports Standard Chartered customers through phone and digital channels, handling enquiries, service requests, account needs and suitable banking or financial product opportunities. Candidates typically need strong communication and listening skills, customer-service experience, sales awareness, sound judgment and the ability to work accurately under pressure. Fluency in English and relevant local languages is advantageous. The role expects a professional, customer-focused approach, timely issue resolution, compliance with banking procedures, achievement of service and performance targets, and effective use of digital systems. Previous experience in retail banking, contact centres, telesales or relationship management is commonly preferred. Shift work, including evenings or weekends, may be required.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employment Pass with a Bank Negara letter; RM 5,000+ basic (about USD 1,150) after a 14-day MYFutureJobs advert (exempt at RM 15,000+); 10 years from RM 10,000.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Only basic pay counts towards the RM 5,000 floor, not allowances; from 1 January 2027 EP II and III applications need a succession plan to train a Malaysian.
Official source: Expatriate Services Division: ESD Online Guidebook 2025. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Banking jobs in Malaysia, varies by employer. Checked November 2026.
| Housing | Not provided; senior expats may get a housing allowance |
|---|---|
| Relocation | Employer usually pays the pass fees (about RM 330 to 480) and any levy; relocation money for senior hires only |
| Flights | Not standard; senior packages may add a joining flight and home leave |
| Contract | Fixed term tied to the pass, up to 5 years each; EP I and II capped at 10 years, EP III at 5 (June 2026) |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until 182 days in a year, then 0% to 30%; EPF pension 2% + 2% is mandatory since October 2025 |
| Health cover | Work-injury and invalidity cover via SOCSO (by law); no public health cover; employers add private insurance |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Standard Chartered
Standard Chartered is an international banking group headquartered in London, with a strong presence across Asia, Africa and the Middle East. It provides retail, private, commercial and corporate banking, wealth management, transaction banking and financial-market services. Malaysia is one of the bank’s established markets, offering consumer and business banking through branches, digital platforms and service operations. The group promotes responsible banking, inclusion, digital innovation and long-term client relationships. Its employees typically work in a regulated, multicultural environment where customer service, risk awareness, ethical conduct and collaboration are important. The Bukit Jalil role is likely part of the bank’s customer-facing virtual banking operation, supporting clients remotely while identifying appropriate products and resolving banking needs efficiently.