Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Relationship Service Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Relationship Service Manager supports relationship managers and customers by coordinating account servicing, resolving requests, managing documentation, and ensuring smooth delivery of banking products and services. Typical requirements include a degree or relevant banking experience, strong customer-service and communication skills, good knowledge of retail or priority banking processes, attention to detail, and confidence using digital systems. The candidate is expected to work closely with internal teams, respond promptly to customer needs, maintain compliance with policies and regulations, identify service improvements, and help strengthen client relationships. Fluency in English and Bahasa Malaysia is generally useful, while additional local languages may be advantageous in Melaka.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employment Pass with a Bank Negara letter; RM 5,000+ basic (about USD 1,150) after a 14-day MYFutureJobs advert (exempt at RM 15,000+); 10 years from RM 10,000.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Only basic pay counts towards the RM 5,000 floor, not allowances; from 1 January 2027 EP II and III applications need a succession plan to train a Malaysian.
Official source: Expatriate Services Division: ESD Online Guidebook 2025. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Banking jobs in Malaysia, varies by employer. Checked November 2026.
| Housing | Not provided; senior expats may get a housing allowance |
|---|---|
| Relocation | Employer usually pays the pass fees (about RM 330 to 480) and any levy; relocation money for senior hires only |
| Flights | Not standard; senior packages may add a joining flight and home leave |
| Contract | Fixed term tied to the pass, up to 5 years each; EP I and II capped at 10 years, EP III at 5 (June 2026) |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until 182 days in a year, then 0% to 30%; EPF pension 2% + 2% is mandatory since October 2025 |
| Health cover | Work-injury and invalidity cover via SOCSO (by law); no public health cover; employers add private insurance |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Standard Chartered
Standard Chartered is an international banking group headquartered in London, with a strong presence across Asia, Africa, and the Middle East. The bank provides retail, private, commercial, and corporate banking, along with wealth management, financial markets, and digital banking services. Malaysia is an important market for the group, offering services to individuals, businesses, multinational companies, and institutional clients. Standard Chartered promotes responsible banking, inclusion, innovation, and long-term relationships with customers and communities. Employees typically work in a regulated, performance-focused environment where collaboration, risk awareness, customer experience, and digital capability are highly valued. The bank also provides structured learning, professional development, and opportunities to move across business functions and regional markets.