Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Inbound Virtual Relationship Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Inbound Virtual Relationship Manager supports customers remotely through inbound calls and digital channels, understands their banking needs, resolves service requests, and recommends suitable products such as accounts, cards, loans, and wealth solutions. Candidates typically need customer-service or sales experience, strong communication skills in English and Bahasa Malaysia, confidence using digital systems, and an interest in banking. A diploma or degree is usually preferred, while financial-services experience is advantageous. The role expects customer focus, professional call handling, accurate documentation, compliance with procedures, achievement of service and sales targets, and flexibility to work shifts or extended hours. Strong listening, problem-solving, persuasion, and relationship-building skills are important.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employment Pass with a Bank Negara letter; RM 5,000+ basic (about USD 1,150) after a 14-day MYFutureJobs advert (exempt at RM 15,000+); 10 years from RM 10,000.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Only basic pay counts towards the RM 5,000 floor, not allowances; from 1 January 2027 EP II and III applications need a succession plan to train a Malaysian.
Official source: Expatriate Services Division: ESD Online Guidebook 2025. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Banking jobs in Malaysia, varies by employer. Checked November 2026.
| Housing | Not provided; senior expats may get a housing allowance |
|---|---|
| Relocation | Employer usually pays the pass fees (about RM 330 to 480) and any levy; relocation money for senior hires only |
| Flights | Not standard; senior packages may add a joining flight and home leave |
| Contract | Fixed term tied to the pass, up to 5 years each; EP I and II capped at 10 years, EP III at 5 (June 2026) |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until 182 days in a year, then 0% to 30%; EPF pension 2% + 2% is mandatory since October 2025 |
| Health cover | Work-injury and invalidity cover via SOCSO (by law); no public health cover; employers add private insurance |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Standard Chartered
Standard Chartered is an international banking group headquartered in London, with a strong presence across Asia, Africa, and the Middle East. The bank serves individuals, businesses, institutions, and governments through retail banking, wealth management, commercial banking, and corporate and investment banking. In Malaysia, it provides services including deposits, credit cards, personal lending, mortgages, wealth solutions, and business finance. Standard Chartered positions itself as a digitally focused, internationally connected bank and invests in mobile banking, remote customer support, and technology-enabled financial services. Its workforce supports customers across multiple markets and cultures, with an emphasis on responsible banking, risk management, inclusion, and professional development. Benefits and working arrangements vary by role, location, and employment grade.