Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Director, Customer Advocacy and Insights
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The role is expected to lead customer advocacy and insight programmes across Singapore, using customer feedback, research, behavioural data and service metrics to identify improvement opportunities. Requirements typically include substantial experience in customer experience, market research, voice-of-customer, service transformation or a related discipline, together with strong analytical, communication and stakeholder-management skills. The successful candidate should be comfortable influencing senior leaders, translating insights into practical business actions, managing cross-functional programmes and measuring the impact of improvements. Experience in banking, digital channels, customer journey mapping and regulatory or conduct expectations would be advantageous. Candidates are expected to be commercially aware, customer-focused, collaborative and capable of challenging established practices while representing the customer perspective at senior level.
Can I work in Singapore?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employment Pass: SGD 6,200+ a month in banking at 23, more with age (6,600 from January 2027), plus 40 COMPASS points for pay, degree, nationality mix and local hiring.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: You score 0 nationality points when your nationality is 25% or more of the firm's professionals and managers; the job is usually advertised to locals for 14 days first.
Official source: Ministry of Manpower: Employment Pass eligibility. Checked November 2026.
What the job usually comes with in Singapore
Usual for Banking jobs in Singapore, varies by employer. Checked November 2026.
| Housing | Not usual; senior expats may get an allowance; Work Permit staff: employer must ensure proper housing (by law) |
|---|---|
| Relocation | Work Permit staff: employer pays levy, bond and insurance (by law); relocation help is an expat perk |
| Flights | Work Permit staff: flight home paid by the employer (by law); others only if the offer says so |
| Contract | Work Permit up to 2 years; S Pass and Employment Pass up to 2, then 3; notice 1 day to 4 weeks by default |
| Leave | 7 to 14 days (by law; many get more); 11 public holidays; 14 days' sick leave, 60 in hospital |
| Income tax | 0% up to SGD 20,000 a year, then 2% to 24% (about 3% at SGD 60,000); resident rates on a 1-year pass |
| Health cover | Employer must insure Work Permit and S Pass staff, SGD 60,000 a year (by law); Employment Pass: company plan |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Standard Chartered
Standard Chartered is an international banking group headquartered in London, with a strong historical and commercial presence across Asia, Africa and the Middle East. The bank provides services covering retail banking, private banking, corporate and commercial banking, financial markets and wealth management. Singapore is one of its key global hubs and supports regional leadership, technology, operations, risk, digital banking and product functions. Standard Chartered positions itself as a purpose-led bank focused on driving commerce and prosperity through its diverse markets. Its workforce is multicultural, and the organisation places emphasis on responsible banking, client relationships, innovation, inclusion and sustainable finance. Employees commonly work across countries and business lines, making collaboration and cultural awareness important. Compensation normally combines fixed salary with performance-related bonuses and benefits, although packages vary according to seniority, function and individual experience.