Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Collections Officer
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Collections Officer is responsible for contacting customers with overdue payments, discussing repayment options, negotiating suitable arrangements, and supporting the recovery of outstanding balances while following bank policies and regulatory requirements. Candidates typically need a diploma or degree, experience in collections, customer service, banking, or telecollections, and strong communication and negotiation skills. The role requires confidence when handling difficult conversations, patience, sound judgment, accurate record-keeping, and the ability to meet recovery and productivity targets. Familiarity with collection systems, Microsoft Office, and spoken and written English is useful; additional Malaysian languages may be an advantage. Candidates are expected to protect customer information, maintain professionalism, manage workloads effectively, and deliver a positive but commercially focused customer experience.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employment Pass with a Bank Negara letter; RM 5,000+ basic (about USD 1,150) after a 14-day MYFutureJobs advert (exempt at RM 15,000+); 10 years from RM 10,000.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Only basic pay counts towards the RM 5,000 floor, not allowances; from 1 January 2027 EP II and III applications need a succession plan to train a Malaysian.
Official source: Expatriate Services Division: ESD Online Guidebook 2025. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Banking jobs in Malaysia, varies by employer. Checked November 2026.
| Housing | Not provided; senior expats may get a housing allowance |
|---|---|
| Relocation | Employer usually pays the pass fees (about RM 330 to 480) and any levy; relocation money for senior hires only |
| Flights | Not standard; senior packages may add a joining flight and home leave |
| Contract | Fixed term tied to the pass, up to 5 years each; EP I and II capped at 10 years, EP III at 5 (June 2026) |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until 182 days in a year, then 0% to 30%; EPF pension 2% + 2% is mandatory since October 2025 |
| Health cover | Work-injury and invalidity cover via SOCSO (by law); no public health cover; employers add private insurance |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Standard Chartered
Standard Chartered is an international banking group headquartered in London, with a strong presence across Asia, Africa, and the Middle East. The bank provides retail, private, commercial, and corporate banking services, as well as wealth management, trade finance, and capital-markets solutions. In Malaysia, Standard Chartered has operated for many decades and serves individuals, businesses, and multinational companies through branches, digital channels, and specialist teams. The organisation promotes responsible banking, financial inclusion, innovation, and strong risk and compliance standards. Employees generally work in a structured, multinational environment with opportunities to develop expertise in banking operations, customer service, technology, and relationship management. Its Malaysia operations include major offices in Kuala Lumpur and Petaling Jaya, offering access to a large financial-services talent market and established public transport connections.