Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Team Manager, Reservation Sales (Manila)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Team Manager, Reservation Sales will lead and coach a Manila-based reservations sales team, ensuring prompt, accurate, and service-focused handling of guest bookings and enquiries. Typical requirements include experience in hotel reservations, contact-center operations, sales, or guest services; prior supervisory or team leadership experience; strong spoken and written English; familiarity with reservation systems, customer relationship tools, and performance reporting; and the ability to work rotating shifts, including weekends and holidays. The successful candidate is expected to meet sales and service targets, monitor quality and productivity, resolve escalated guest concerns, train colleagues, and support IHG brand standards. Strong communication, analytical, coaching, organizational, and decision-making skills are important.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About IHG
IHG Hotels & Resorts is a global hospitality company operating a diverse portfolio of hotel brands, including InterContinental, Kimpton, Crowne Plaza, Holiday Inn, Holiday Inn Express, and voco. Its hotels serve business and leisure travelers across luxury, upscale, midscale, and extended-stay segments. IHG’s operations focus on guest experience, commercial performance, responsible business practices, and the development of colleagues through learning and career opportunities. The company operates through a combination of owned, managed, leased, and franchised properties in many countries and territories. Its reservation and customer-contact teams support hotels by helping guests plan stays, select suitable properties, and complete bookings. In the Philippines, IHG has a presence in the hotel and business-services sector, with Manila offering opportunities in reservations, sales, finance, technology, guest services, and corporate support.