Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Team Manager, Customer Care (Baguio)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Team Manager, Customer Care leads a customer service team supporting IHG guests and callers, likely handling hotel information, reservations, amendments, complaints, and service recovery. Requirements typically include several years of contact-center or hospitality customer-service experience, previous team-lead or supervisory experience, strong English communication, sound judgment, and confidence using customer relationship and reservation systems. The successful candidate is expected to coach agents, monitor quality and productivity, manage schedules and performance, resolve escalated issues, and maintain IHG service standards. Flexibility for shifting schedules, weekends, and holidays is normally required. Experience with hotel reservations, sales support, or a multinational shared-services environment would be advantageous.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About IHG
IHG Hotels & Resorts is one of the world's largest hospitality companies, operating a broad portfolio of more than 20 hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, Holiday Inn Express, Hotel Indigo, voco, and Six Senses. Its hotels serve business and leisure travelers across many countries, supported by reservation, customer-care, commercial, and corporate teams. IHG is known for its guest loyalty program, IHG One Rewards, and for combining internationally recognized standards with locally operated properties. The company's service and support functions help hotels manage bookings, guest requests, loyalty inquiries, and post-stay concerns. A role in its Baguio customer-care operation offers exposure to global hospitality practices, performance management, and a multicultural working environment.