Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Team Manager, Customer Care (Manila)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Team Manager, Customer Care leads a Manila-based customer care team supporting IHG guests and hotel partners. Requirements typically include several years of contact-centre or hospitality customer-service experience, previous supervisory or team-management experience, strong English communication skills, and confidence using customer relationship management and workforce-management systems. The successful candidate is expected to coach employees, monitor service quality and performance targets, manage schedules and escalations, resolve complex customer issues, and maintain a positive, service-focused team culture. Flexibility for shifting schedules, weekends, and public holidays may be required. Experience with international customers, hotel reservations, or IHG systems would be advantageous.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About IHG
IHG Hotels & Resorts is a global hospitality company headquartered in the United Kingdom, operating a diverse portfolio of hotel brands in more than 100 countries. Its brands include InterContinental, Regent, Six Senses, Crowne Plaza, Holiday Inn, Holiday Inn Express, voco, Hotel Indigo, and Staybridge Suites. IHG manages, franchises, leases, and operates hotels serving luxury, upscale, midscale, and extended-stay markets. The company employs people across hotels, corporate offices, reservation centres, and guest-support operations. Its Manila customer-care teams help guests with reservations, changes, loyalty-program concerns, and hotel-related enquiries. IHG promotes hospitality, inclusion, service excellence, responsible business practices, and career development. Benefits and working arrangements vary by country, role, and employing entity.