Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Concierge
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Concierge welcomes guests, provides personalised assistance, arranges transport and reservations, shares local recommendations, handles enquiries, and coordinates with hotel departments to ensure a smooth stay. Applicants should have hospitality or customer-service experience, strong communication and organisational skills, professional presentation, and confidence using hotel systems. The role requires flexibility to work varied shifts, including weekends and public holidays. Accor expects candidates to be friendly, proactive, reliable, culturally aware, and capable of resolving guest concerns calmly. Knowledge of Sydney attractions and transport, as well as additional languages, would be advantageous.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts, and serviced residences across more than 100 countries. Its portfolio includes well-known brands such as Sofitel, Pullman, Novotel, Mercure, ibis, Mövenpick, Fairmont, and Raffles. Accor focuses on creating welcoming guest experiences while offering accommodation across luxury, premium, midscale, and economy segments. The company employs people in front office, food and beverage, housekeeping, culinary, sales, technology, and corporate roles. In Australia, Accor operates properties in major cities, regional destinations, and resort locations, providing opportunities for both experienced hospitality professionals and people developing their careers. Its ALL - Accor Live Limitless loyalty programme connects guests with accommodation, dining, entertainment, and lifestyle experiences.