Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations, processes payments, responds to enquiries and supports a smooth stay. Candidates should have friendly communication skills, a professional presentation and a genuine commitment to hospitality. Previous hotel, reception or customer-service experience is desirable, although training may be available. The role requires confidence using booking and payment systems, accurate administration, problem-solving ability and attention to detail. Flexibility to work mornings, evenings, weekends and public holidays is expected. The successful candidate should remain calm under pressure, work well within a team and represent Accor with warmth, efficiency and a strong service focus.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts and serviced residences across more than 100 countries. Its portfolio includes well-known brands such as ibis, Novotel, Mercure, Pullman, Sofitel, Mövenpick and Fairmont, serving economy through to luxury travellers. Accor focuses on memorable guest experiences, responsible tourism, employee development and inclusive workplaces. In Australia, the company manages properties in major cities, coastal destinations and regional areas, offering careers in front office, food and beverage, housekeeping, sales, events and hotel management. Employees may also access training, internal mobility and benefits through the ALL – Accor Live Limitless loyalty programme. The Alexandra Headland opportunity is suited to someone who enjoys an energetic coastal resort environment and delivering personable, reliable service to domestic and international guests.