Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent represents Accor at the front desk, welcoming guests, completing check-ins and check-outs, managing reservations, processing payments, answering enquiries and responding promptly to guest requests. Candidates should have strong communication and customer-service skills, a professional presentation, sound computer ability and good attention to detail. Previous hotel, reception or hospitality experience is beneficial, although training may be available. The role requires flexibility to work rotating shifts, including mornings, evenings, weekends and public holidays. The successful candidate is expected to remain calm under pressure, work cooperatively with colleagues, follow hotel procedures and create a friendly, efficient guest experience.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a global hospitality group operating hotels, resorts and serviced residences across numerous countries and market segments. Its portfolio includes well-known brands such as Sofitel, MGallery, Pullman, Novotel, Mercure, ibis and Fairmont. Accor provides accommodation, dining, meetings, wellness and lifestyle experiences for business and leisure travellers. The company places strong emphasis on guest satisfaction, responsible hospitality, employee development and inclusive workplace culture. In Australia, Accor operates properties in major cities, regional destinations and resort locations, offering career opportunities in front office, food and beverage, housekeeping, events, sales, administration and hotel management. The Guest Service Agent role is typically based at an Accor property and supports daily reception operations while representing the hotel brand and maintaining service standards.