Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Head Concierge
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Head Concierge leads the concierge and guest-services team, ensuring personalised, efficient assistance throughout each guest’s stay. Requirements typically include several years of concierge or front-office experience, strong knowledge of Sydney’s attractions, restaurants and transport, excellent communication skills, and the ability to lead and train colleagues. Fluency in English, professional presentation, sound local knowledge and strong problem-solving ability are expected. The successful candidate should be attentive, discreet, organised and confident handling VIP guests, special requests, complaints and service recovery. Experience with hotel systems, luxury hospitality standards and professional concierge networks is advantageous. Flexibility to work shifts, weekends and public holidays is also required.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts and serviced residences across a wide range of brands, including luxury, premium, midscale and economy properties. Its portfolio includes well-known names such as Raffles, Fairmont, Sofitel, Pullman, Mövenpick, Novotel, Mercure and ibis. Accor hotels focus on guest experience, service quality, responsible tourism and opportunities for employees to build international hospitality careers. In Australia, the company operates properties in major cities, regional destinations and resort locations, offering roles across front office, food and beverage, housekeeping, sales, finance and hotel leadership. Accor also supports employee benefits, learning opportunities and mobility between properties and brands, making it a significant employer for people pursuing long-term careers in the global hotel industry.