Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office All Rounder
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office All Rounder supports smooth hotel operations by welcoming guests, completing check-ins and check-outs, handling reservations, processing payments, answering enquiries, managing guest requests and providing local information. The role may also assist with concierge, porter or night-duty tasks depending on operational needs. Candidates should have strong communication and customer-service skills, a professional presentation, sound computer literacy and the ability to work accurately under pressure. Previous hotel or front-office experience is desirable, although hospitality experience and a positive, adaptable attitude may also be valued. Availability for rotating shifts, including weekends and public holidays, is generally expected. The successful candidate should demonstrate teamwork, reliability, problem-solving ability and a genuine commitment to creating a welcoming Accor guest experience.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts and serviced residences across more than 100 countries. Its portfolio includes well-known brands such as Sofitel, MGallery, Pullman, Novotel, Mercure, ibis and Fairmont, covering luxury, premium, midscale and economy accommodation. Accor focuses on delivering memorable guest experiences through service, comfort, food and beverage, wellness and business facilities. In Australia, the group manages properties in major cities, regional destinations and resort locations, employing people across front office, housekeeping, food and beverage, sales, administration and hotel operations. The company promotes its ALL - Accor Live Limitless loyalty programme and places emphasis on inclusion, professional development, responsible hospitality and sustainability. Working for Accor can provide opportunities to build transferable hospitality skills, progress between departments and access roles across its international hotel network.