Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Concierge Executive
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Concierge Executive is responsible for delivering knowledgeable, personalised assistance to hotel guests, including arranging transport, tours, dining, entertainment and local experiences. Requirements typically include previous hotel, concierge or guest-services experience, strong knowledge of Brisbane, excellent communication and organisational skills, professional presentation, and confidence using hotel systems. Fluency in English is essential; additional languages are advantageous. The successful candidate is expected to anticipate guest needs, resolve requests promptly, maintain accurate information, work closely with Front Office and other departments, and provide warm, consistent service. Flexibility to work shifts, weekends and public holidays is required, along with a genuine interest in hospitality and the ability to remain calm in a busy luxury-hotel environment.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a global hospitality group operating a diverse portfolio of hotels, resorts and lifestyle brands, including luxury, premium, midscale and economy properties. Founded in France, the company has a strong international presence and welcomes millions of guests each year across more than 100 countries. Accor properties range from well-known brands such as Sofitel, Pullman, Novotel, Mercure and ibis to lifestyle and extended-stay concepts. The group focuses on guest experience, responsible hospitality, professional development and creating inclusive workplaces. In Australia, Accor operates hotels in major cities, regional destinations and resort locations, offering opportunities across accommodation, food and beverage, events, wellness, finance and hotel operations. The Concierge Executive role is based at the Accor property at 480 Queen Street in Brisbane City and supports guests with local knowledge and personalised service.