Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Head Concierge
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Head Concierge leads the concierge and guest-services team, ensuring consistently warm, efficient and personalised assistance. Requirements typically include substantial luxury-hotel or premium hospitality experience, strong knowledge of Sydney attractions, transport, dining and events, excellent communication skills, and the ability to manage guest requests, complaints and VIP arrangements. The candidate is expected to coach team members, coordinate with front office and other departments, maintain professional standards, build strong local supplier relationships and use hotel systems accurately. Flexibility, discretion, polished presentation, problem-solving ability and a genuine commitment to Accor’s guest-service standards are essential. Experience supervising a multicultural team and fluency in additional languages would be advantageous.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts and serviced residences across more than 100 countries. Its portfolio includes brands such as Sofitel, Fairmont, Pullman, Novotel, Mercure, ibis, Mövenpick and many others, covering luxury, premium, midscale and economy accommodation. Accor’s business includes rooms, restaurants, bars, wellness facilities, meetings and events, supported by its ALL - Accor Live Limitless loyalty programme. The company promotes genuine hospitality, cultural diversity, responsible tourism and career development through training and internal mobility. In Australia, Accor operates a wide range of city hotels, resorts and conference properties, offering roles in guest services, food and beverage, housekeeping, administration and hotel leadership. A Head Concierge position would typically contribute directly to the guest experience while coordinating closely with reception, operations and local service partners.