Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent is responsible for welcoming guests, handling check-ins and check-outs, processing payments, responding to enquiries, managing reservations, and providing attentive service throughout the stay. Applicants should have strong communication and customer-service skills, a professional presentation, basic computer and cash-handling ability, and good attention to detail. Previous hotel or reception experience is advantageous, although hospitality-focused candidates with a positive attitude may be considered. The role requires flexibility to work varied shifts, including weekends, evenings, and public holidays. Candidates are expected to remain calm under pressure, resolve guest concerns courteously, work effectively with other departments, and represent Accor’s service standards consistently.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a global hospitality group operating hotels, resorts, and lifestyle properties across more than 100 countries. Its portfolio includes well-known brands such as Sofitel, Pullman, Novotel, Mercure, ibis, Mövenpick, Fairmont, and Raffles, serving luxury, premium, midscale, and economy markets. Accor focuses on guest experience, responsible hospitality, employee development, and creating welcoming environments for travellers. The company offers career opportunities across hotel operations, food and beverage, events, wellness, administration, and corporate functions. In Australia, Accor operates properties in major cities, coastal destinations, and regional areas, including Surfers Paradise on the Gold Coast. Employees may benefit from structured training, internal mobility, staff rates, and opportunities to build an international hospitality career.