Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent welcomes guests, completes check-in and check-out, manages reservations and payments, answers enquiries, handles requests and complaints, and helps create a smooth hotel experience. Candidates should have strong communication and customer-service skills, a professional and friendly manner, good computer ability, attention to detail, and the confidence to work independently and as part of a team. Previous hotel, reception, or hospitality experience is beneficial, although training may be provided. The role requires flexibility to work rotating shifts, including mornings, evenings, weekends, and public holidays. Candidates are expected to represent Accor professionally, maintain accurate records, follow hotel procedures, and deliver warm, efficient service in a busy environment.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a global hospitality group operating hotels, resorts, and lifestyle properties across many countries. Its portfolio includes well-known brands such as Sofitel, Pullman, Novotel, Mercure, ibis, Mantra, and The Sebel, covering luxury, premium, midscale, and economy accommodation. Accor focuses on welcoming guests, delivering reliable service, and creating memorable experiences through its hotel teams. In Australia, the company operates properties in major cities, coastal destinations, and regional tourism locations, including Queensland. Employees may benefit from structured training, international career opportunities, staff accommodation or travel benefits at selected properties, and access to Accor's broader hospitality network. The Caloundra role is based at a coastal Queensland property, where guest service staff support visitors enjoying the Sunshine Coast.