Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Services Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Services Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, provides local information, responds to requests, and resolves concerns professionally. Candidates should have customer service or hotel front-office experience, strong communication skills, good computer knowledge, and a polished, helpful manner. Flexibility to work rotating shifts, including evenings, weekends, and public holidays, is expected. Familiarity with hotel systems such as Opera is advantageous. The successful candidate should be reliable, well presented, culturally aware, and able to remain calm while delivering efficient, personalised service in a busy environment.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts, and serviced residences across luxury, premium, midscale, and economy brands. Its portfolio includes well-known names such as Sofitel, Pullman, MGallery, Novotel, Mercure, ibis, and Fairmont. Accor properties focus on guest satisfaction, reliable service, local experiences, and responsible tourism. The company employs people across accommodation, food and beverage, events, wellness, engineering, administration, and commercial operations. In Australia, Accor manages hotels in capital cities, regional destinations, and resort locations, offering opportunities for both entry-level employees and experienced hospitality professionals. The group also promotes career development, internal mobility, staff benefits, and training through its global network. The Perth role would typically involve representing the hotel directly to guests while supporting smooth daily front-office operations.