Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Concierge Executive
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Concierge Executive supports guests by providing knowledgeable, polished and personalised assistance throughout their stay. Requirements typically include previous experience in concierge, guest services, reception or a luxury hospitality environment; excellent spoken and written English; strong local knowledge; professional presentation; and confidence using hotel systems. The successful candidate is expected to arrange transport, dining, tours, tickets and special requests, respond promptly to enquiries, maintain accurate records, coordinate with other departments and build positive relationships with guests and suppliers. Flexibility to work varied shifts, including weekends and public holidays, is important. A proactive attitude, discretion, problem-solving ability and a genuine commitment to exceptional service are highly valued.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a global hospitality group operating hotels, resorts and serviced residences across more than 100 countries. Its portfolio includes well-known brands such as Sofitel, Pullman, Novotel, Mercure, ibis, Fairmont, Raffles and Mövenpick, covering luxury, premium, midscale and economy accommodation. Accor focuses on memorable guest experiences, responsible tourism, local connection and professional development for its employees. In Australia, the group operates properties in major cities, regional destinations and resort locations, offering career opportunities across rooms, food and beverage, events, finance, sales and hotel operations. The Concierge Executive role in Melbourne would typically involve representing the hotel, showcasing local attractions and delivering personalised assistance within a busy, guest-focused environment.