Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent welcomes guests, handles check-in and check-out, manages reservations and payments, responds to requests, provides local information, and helps resolve concerns professionally. Candidates are generally expected to have strong communication and customer-service skills, a polished presentation, sound computer ability, and good attention to detail. Previous hotel or front-office experience is preferred, although hospitality experience and a positive attitude may also be considered. Availability for rotating shifts, including weekends, evenings and public holidays, is usually required. The role also requires teamwork, reliability, the ability to remain calm under pressure, and a commitment to Accor’s service standards.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts and lifestyle properties across Australia and worldwide. Its portfolio includes brands such as Sofitel, Pullman, Novotel, Mercure, ibis, Mövenpick and The Sebel, serving business and leisure travellers across different market segments. Accor focuses on guest experience, responsible hospitality, team development and career mobility. Employees may receive access to learning programs, hotel discounts and opportunities to move between properties or countries, subject to the position and local conditions. The company operates through a broad network of hotels, restaurants, bars, meeting venues and related hospitality services. This Guest Service Agent position is a customer-facing role supporting smooth daily hotel operations and representing the property’s service standards to guests.