Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Reservations Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Reservations Agent manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. Candidates should have strong communication and customer-service skills, good attention to detail, computer literacy and the ability to handle payment and booking information accurately. Previous hotel reservations, front-office or contact-centre experience is advantageous. Familiarity with hotel property-management systems, including Opera, may be expected. The role requires professional English, a reliable and organised approach, and flexibility to work shifts, weekends and public holidays. The successful candidate is expected to meet sales targets where applicable, promote hotel facilities and loyalty programmes, maintain accurate records, resolve booking issues promptly and represent Accor warmly and professionally.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts and serviced residences across more than 100 countries. Its portfolio includes well-known brands such as Sofitel, Pullman, MGallery, Novotel, Mercure, ibis, Mövenpick and Fairmont, covering luxury, premium, midscale and economy accommodation. Accor focuses on guest experience, responsible tourism, food and beverage, wellness and personalised service. In Australia, the company operates properties in major cities, regional destinations and resort areas, including Cairns and tropical North Queensland. Employees may benefit from internal training, career mobility, hotel discounts and opportunities to work across different brands and destinations. The company generally values hospitality, inclusion, teamwork, commercial awareness and sustainable business practices. A Reservations Agent supports the commercial and guest-service functions by helping convert enquiries into bookings and ensuring that each reservation is accurate and professionally managed.