Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Group Reservations Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Group Reservations Agent manages accommodation bookings for groups, ensuring accurate reservations, contracts, room allocations, payment details and special requests. The role typically requires previous hotel reservations, front office or customer service experience, strong administrative skills and confidence using property-management or booking systems. Excellent written and verbal communication, attention to detail, organisation and the ability to meet deadlines are essential. The successful candidate is expected to deliver friendly, professional service, coordinate effectively with hotels and event teams, resolve booking issues promptly and support revenue objectives. Flexibility, teamwork and a genuine hospitality mindset are also important.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts and serviced residences across more than 110 countries. Its portfolio includes well-known brands such as ibis, Novotel, Mercure, Pullman, Mövenpick, Sofitel and Fairmont, covering economy through luxury accommodation. Accor provides services across hotel operations, food and beverage, meetings and events, reservations and guest experiences. The company promotes its hospitality culture through the idea of welcoming guests and supporting colleagues, with training and career opportunities available across its global network. In Australia, Accor operates properties in major cities, regional destinations and coastal resorts, including hotels in New South Wales. The Kingscliff role is associated with the resort environment around Bells Boulevard, where group reservations support leisure, corporate and event business.