Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent is responsible for welcoming guests, handling check-ins and check-outs, processing payments, answering enquiries, managing reservations, and responding professionally to guest requests. Candidates should have strong communication and customer-service skills, a confident and friendly manner, attention to detail, and the ability to remain calm in a busy hotel environment. Previous front-office or hospitality experience is advantageous, while familiarity with hotel systems and good computer skills may be expected. Flexibility to work varied shifts, including mornings, evenings, weekends, and public holidays, is important. The role also requires teamwork, professional presentation, accurate administration, and a genuine commitment to creating a positive guest experience.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts, and serviced residences across more than 100 countries. Its portfolio includes well-known brands such as ibis, Novotel, Mercure, Pullman, Sofitel, Fairmont, Mövenpick, and many others, covering economy through luxury accommodation. Accor focuses on delivering welcoming guest experiences while supporting responsible tourism, employee development, and inclusive workplace practices. In Australia, the company operates properties in key city, airport, coastal, and regional destinations. Employees may benefit from structured training, career mobility across hotels and countries, staff accommodation or travel-related benefits in some roles, and opportunities to progress within front office, rooms, food and beverage, and hotel management. The specific position is based in Mascot, Sydney, close to Sydney Airport.