Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent welcomes guests, manages check-ins and check-outs, processes payments, handles reservations and enquiries, and coordinates requests with housekeeping and other hotel departments. Candidates should have previous hotel, customer service or reception experience, strong communication skills, professional presentation and confidence using computerised booking systems. Availability for rotating shifts, including mornings, evenings, weekends and public holidays, is generally expected. Accor looks for people who are friendly, organised, reliable and attentive to detail, with the ability to remain calm while resolving guest concerns. A genuine interest in hospitality and knowledge of the local Sydney area are valuable. Relevant Australian work rights and responsible service standards may also be required.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a global hospitality group operating hotels, resorts and serviced residences across luxury, premium, midscale and economy segments. Its portfolio includes well-known brands such as Fairmont, Sofitel, MGallery, Pullman, Novotel, Mercure, ibis and Mantra. Accor properties focus on welcoming service, comfortable accommodation, food and beverage, meetings and events, and memorable guest experiences. The company employs people in front office, housekeeping, restaurants, kitchens, sales, finance, engineering and management roles. In Australia, Accor operates hotels in major cities, regional destinations and resort locations, offering opportunities for both experienced hospitality professionals and people beginning their careers. Employees may receive training, career-development support and access to the ALL - Accor Live Limitless loyalty programme and associated benefits, depending on the property and employment conditions.