Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent welcomes guests, manages check-in and check-out, handles reservations and payments, answers questions, coordinates requests with hotel departments, and helps resolve guest concerns. Candidates are generally expected to have customer-service or hotel experience, strong communication skills, a professional presentation, basic computer and cash-handling ability, and a genuine desire to create positive guest experiences. Flexibility to work rotating shifts, including weekends, evenings, and public holidays, is usually required. Knowledge of hotel systems and additional languages is advantageous. The role suits someone organised, calm under pressure, and comfortable working in a busy, multicultural environment.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts, and serviced residences across many brands, including ibis, Novotel, Mercure, Mantra, Pullman, Sofitel, and Fairmont. The company has a substantial presence in Australia and New Zealand, covering economy, midscale, premium, luxury, and extended-stay accommodation. Accor focuses on welcoming service, memorable guest experiences, responsible tourism, and career development for its employees. Team members may access training, internal mobility, staff accommodation or travel benefits, and opportunities to work across different hotel brands and destinations. The advertised Guest Service Agent position is associated with Accor’s South Brisbane operation, where front-office staff support guests throughout their stay while working closely with housekeeping, food and beverage, reservations, and management teams.