Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Head Concierge
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Head Concierge leads the concierge and guest services team, ensuring personalized, efficient assistance for hotel guests. Requirements generally include previous experience in a luxury hotel concierge or front-office role, strong local knowledge of Sydney, excellent communication skills, professional presentation, and the ability to manage guest requests, recommendations, transport, reservations, and special arrangements. Fluency in English is essential; additional languages are advantageous. The successful candidate is expected to supervise and coach team members, maintain high service standards, resolve issues calmly, build relationships with guests and local partners, and work flexibly across shifts, weekends, and public holidays. Strong organization, discretion, leadership, and a genuine hospitality mindset are important.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts, and lifestyle properties across more than 100 countries. Its portfolio includes well-known brands such as Raffles, Fairmont, Sofitel, Pullman, Novotel, Mercure, ibis, and Mantra, covering luxury, premium, midscale, and economy accommodation. Accor focuses on creating memorable guest experiences while supporting responsible tourism, professional development, and inclusive workplace cultures. In Australia, the group manages properties in major cities, resort destinations, and regional locations, offering careers across guest services, food and beverage, rooms, events, sales, finance, and hotel leadership. The Head Concierge position in Sydney would typically support a high service standard, strong knowledge of local attractions and suppliers, and a guest-focused culture aligned with Accor’s broader hospitality values.