Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to enquiries, coordinates with housekeeping and other departments, and helps resolve guest concerns. Candidates should have customer service or hotel front-office experience, strong communication and organisational skills, professional presentation, and confidence using reservation or property-management systems. Availability for rotating shifts, including evenings, weekends and public holidays, is generally expected. The role suits someone friendly, reliable, solutions-focused and comfortable working in a busy hotel environment. Previous experience with Accor systems, knowledge of Canberra, and additional languages may be advantageous.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts and serviced residences across more than 100 countries. Its portfolio includes well-known brands such as Sofitel, Pullman, MGallery, Novotel, Mercure, ibis and Fairmont, covering luxury, premium, midscale and economy accommodation. Accor focuses on creating welcoming guest experiences while providing career opportunities across front office, food and beverage, housekeeping, sales, finance and hotel management. In Australia, the group operates properties in major cities, regional destinations and resort locations. Employees commonly benefit from structured training, internal mobility, employee travel offers and exposure to a multicultural hospitality environment. The Guest Service Agent position is part of Accor’s front-office operation, supporting smooth daily hotel service and maintaining high standards of guest satisfaction.