Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Service Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Service Agent supports hotel guests throughout their stay, including welcoming visitors, completing check-ins and check-outs, processing payments, handling reservations, answering enquiries, managing guest requests and resolving concerns professionally. Applicants should have strong communication and customer-service skills, a polished presentation, basic computer ability and good attention to detail. Previous hotel, reception or front-office experience is helpful, while knowledge of Opera or similar property-management systems may be advantageous. The role requires flexibility to work rotating shifts, weekends and public holidays. Accor expects candidates to be friendly, reliable, commercially aware and able to work calmly in a busy, multicultural environment while consistently delivering the brand’s service standards.
Can I work in Australia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Only Core Skills list jobs (chef, cook, hotel manager) can be sponsored, at AUD 79,423 a year or more; waiters and room attendants are not on the list.
Watch for: The Far North Queensland (Cairns) regional agreement lists waiter, bar and housekeeping supervisors and night auditors, with a pay floor 10% lower.
Official source: Federal Register of Legislation: Core Skills Occupation List for the Skills in Demand visa (Migration (Specification of Occupations, Subclass 482 Visa) Instrument 2024, LIN 24/089, compilation of 7 November 2025). Checked November 2026.
What the job usually comes with in Australia
Usual for Australia, varies by employer. Checked November 2026.
| Housing | Island resorts rent staff a room in a staff village at low cost; city hotels vary |
|---|---|
| Meals | Island resorts: staff dining at low set prices or 20% off; city hotels vary |
| Flights | Varies by employer |
| Service charge | None; tipping is not expected; casuals get 25% extra and weekends earn penalty rates (by law) |
| Contract | Permanent, part-time or casual; probation of up to 6 months is common; sponsored visa up to 4 years |
| Leave | Full-time and part-time: 4 weeks' leave, 10 paid sick days, paid public holidays (by law); casuals none |
| Income tax | Residents: 0% to AUD 18,200, 15% to 45,000, 30% to 135,000, 37% to 190,000, then 45%; plus 2% Medicare levy |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Accor
Accor is a major international hospitality group operating hotels, resorts and serviced residences across luxury, premium, midscale and economy segments. Its portfolio includes well-known brands such as Fairmont, Sofitel, Pullman, Mövenpick, Novotel, Mercure, ibis and Mantra. Accor hotels serve business and leisure travellers in destinations around the world, with a strong focus on guest experience, responsible tourism and local engagement. The company employs people across accommodation, food and beverage, events, wellness, finance, technology and hotel operations. In Australia, Accor manages properties in capital cities, regional centres and resort destinations. Its culture generally emphasises teamwork, inclusion, professional development and opportunities to move between brands or locations. The Canberra position is associated with the hotel sector in the city centre, where employees support domestic, government, corporate and leisure guests.